After several months of operating Electrolux Professional laundry equipment, one of our valued South Coast customers was already achieving outstanding results. To ensure their installation continued delivering peak performance and efficiency, the Richard Jay team visited the site in Bateman’s Bay to review system performance, gather feedback and identify new opportunities for improvement.
This proactive approach is a hallmark of our partnership model. We don’t just install equipment, we stay connected to ensure it continues to deliver long-term value.
The best equipment elevated by customised support
Every laundry operation is different. Factors such as workflow, staffing levels, load sizes and linen types can all influence how machines perform day-to-day. That’s why our team takes the time to understand each customer’s specific needs before recommending adjustments.
During the site visit, our team worked closely with the customer’s team to review existing wash programs, observe usage patterns and explore areas for optimisation. By analysing data and performance outcomes, we identified small but meaningful adjustments to machine programming that could boost efficiency without compromising wash quality.
Training that drives results
Alongside program refinement, our team provided hands-on training for staff –demonstrating how to make the most of advanced machine functions and ensure consistent results with every cycle.
This blend of technical expertise and operator education made an immediate impact, with the site recording a 30% improvement in productivity simply by tailoring programming and strengthening user understanding.
Tailored solutions for every operation
No two laundry operations are the same, which is why Richard Jay focuses on flexibility and personalisation. By aligning equipment settings with real-world workflows, we help customers:
- Save time and energy
- Reduce labour costs through more efficient cycles
- Extend equipment lifespan with optimised use
- Maintain consistent, high-quality results.
These small but strategic refinements make a measurable difference to daily operations.
A commitment to continuous improvement
At Richard Jay, we see every installation as the beginning of a long-term partnership. Our goal is to ensure each client’s equipment performs as effectively five years on as it did on day one.
Through ongoing reviews, preventative maintenance and tailored support, we help businesses maximise the return on their investment while ensuring laundry operations remain reliable, compliant and efficient.
Delivering end-to-end value
This South Coast success story demonstrates what’s possible when expertise meets collaboration. With the right equipment, programming and training, even small adjustments can deliver significant operational gains.
From installation and maintenance to optimisation and staff education, the Richard Jay team is committed to helping our clients achieve lasting results.
