Hear why our customers choose Richard Jay

Michael Wright the Corporate Affairs Manager at True Thai Massage was so impressed with the upgrade of the new machine at their Spencer Street branch that they will now be upgrading their other branches too.  “As mentioned the staff believe the new machines are brilliant with less issues. Can we please organise the upgrade of the machines at our other branch? This will ensure all 3 branches have quality machines installed”

Michael Wright the Corporate Affairs Manager

Bega Laundrette is owned and operated by Wayne Horeman who has had a relationship with Richard Jay since the company acquired the old Robertson’s Laundrette Equipment in Melbourne in 2011. The self service laundrette houses 11 washing machines and 3 stacked dryers including Maytag coin slide models.When asked of his experience with Richard Jay, Mr Horeman said “I just ring Joe and let him know what I want and it turns up. “Tory in the office is lovely to deal with and if there’s ever a problem with a machine I access the Tech login portal on www.richardjay.com.au and all of the information I need is there.” As Bega is a remote location, having the access to Tech Login page is vital is so important. “All of the information I need is there” added Mr Horneman.As Richard Jay have warehouses in each mainland capital city, we are able to dispatch machinery to Bega laundrette within a coupe of days. This keeps the business running without impacting the bottom line. “I was very impressed” said Mr Horneman, “I even rung Joe South and congratulated him on the turnaround”.“I get pretty good service, that’s why I’m still dealing with Richard Jay”, commented Mr Horneman.

Bega Laundrette
Wayne Horneman - Owner

The Renmark Hotel is on the banks of the beautiful Murray River, in the heart of Renmark, South Australia. Featuring 67 rooms, dining, bar and bottle shop, the Renmark Hotel required a full on premise and guest laundry laundry upgrade.Laundry Manager Coral Stone said “the laundry operates 6 to 7 hours per day, 5 days a week, and the recommended machinery by Richard Jay Pty Ltd perfectly services the laundry’s daily requirements, while producing quality results”. Richard Jay also partnered with Renmark to upgrade the guest laundry facilities to accommodate up to six loads of guest personals per day. Veronica Grant, SA Laundry Consultant, recommended one Maytag 15kg Commercial washer and Kleaner liquid laundry detergent and dispenser for guest convenience. Renmark Hotel finds these individual Kleaner sachets “very convenient and cost effective” noted Ms Stone.Contact a specialist RJ Laundry Consultant today to partner with Australia’s largest national sales, service and spare parts commercial laundry supplier.

The Renmark Hotel
Coral Stone - Laundry Manager

"Richard Jay Pty Ltd was recommended to me by a good friend and after many hours of research, both on and offline I decided to contact the Richard Jay company for more information. After making an enquiry, I was pleasantly surprised by the knowledge and information supplied to me. I found Richard Jay Laundromat Start Up Guide was very comprehensive and an excellent guide when you are new to the laundromat industry. Fiona, Laundry Consultant NSW from Richard Jay was always on hand to answer any questions and assist with advice.  I chose Richard Jay as our laundry provider for 3 reasons • Richard Jay was highly recommended to me by a friend, an existing customer of Richard Jay • Fiona Laundry Consultant NSW showed great knowledge and communicated in an effective and professional manner • The Capital Plus plan made perfect business sense and it made the purchase of machinery cost effective and affordable  The machinery recommended by Richard Jay is perfect for our business, it looks smart as well as being cost effective and ideal for my cliental. In fact, I am so impressed that I am thinking of having a Maytag installed at home. The selection of machinery recommended by the Richard Jay team allows me to have coin op for self-serve customers however it also allows me to offer washing and ironing services for busy locals.  Overall, I found the process very easy, this was in part due to the advice and help I received from the Richard Jay team. I highly recommend the Richard Jay Company if you are venturing into a laundromat business."

Drop Your Load Laundromat
Tania Suapopo and partner Brent Austin (Oscar) - Owners

A message to express how happy I am with the RJ service tech in Queensland. I was impressed with the professionalism showed by the technician and thought that his equipment knowledge was of a very high standard. The standard set by the Richard Jay service technician made him a good representative for Richard Jay.

Cleanaway Crestmead
Shane Johnson

We are very happy with our new Maytag washing machine. My wife says it washes the clothes really well and can do bigger loads than the old Fisher and Paykel. All in all, we are finally, very happy customers. Your customer service was fantastic. Keep up the good work!

Ashley Hartnell

Horatio Motel was very impressed with the process from start to completion with the very professional attitude of contractors to finalise the install. Comment from Manager Harvey; “This is just a few lines to thank you for all your efforts, Richard Jay has been fantastic, truly appreciate all of the great advice, planning and finally the first class installation by Neville and his son, the change was seamless.”

Horatio Motel
Manager - Harvey

Customer 2Wood Enterprises has replaced their old Maytag top Load washer & dryer with a new Capital Plus rental contract and new machinery: MVW18MN and MDE18MN. 2Wood Enterprises comment; “The new machinery is absolutely fantastic. We are very happy with both the new washer & dryer. As a small business would like to express our appreciation to the team at Richard Jay Pty Ltd for the assistance given during the arrangement of our new Capital Plus contract and installation of the new Maytag machinery.”

2Wood Enterprises

Thanks heaps for all your help with the washer and dryer. They are working really well and perfect for what we need. You will be highly recommended for your service and knowledge if I hear anyone needing to upgrade laundry stuff.

The Living Well Studio

Helga finds the machinery very reliable and easy to operate. “The clothes come out very clean and fresh, this laundry is a pleasure to work in.” Helga commented. "Keeping dirty and clean laundry separate makes good sense plus is very functional." Helga added.

Helga Oakleigh
Lodge laundry operator - Southern Cross Laundry

I must say I am VERY IMPRESSED with the service I have received from your Operations manager and your spare parts department and I WILL be recommending your company to my colleagues and friends.

Deb Ryan
Complete Kids Early Learning Centre

We purchased two commercial washers and matching dryers from Richard Jay to manage our on premise laundry, and our guests are happy with the wash result and convenience of short wash and dry cycles.

Jenny Smith
Assistant Manager - Comfort Inn & Suites Colliec

All in all we had a good experience from Richard Jay when buying machinery. From concept to delivery, the process of supplying units using our guidelines for procurement was seamless and without issue.Delivery was completed on time and all communications were responded to promptly, with the supplied units functioning as they should in a harsh environment.

Mick Brennan
A/Manager - Dept. of Transport & Main Roads

We have received nothing but positive feedback from our workers. We purchased eight LG stacked washer dryer units. The machines produce high quality results for our laundering needs and the stackable systems was the perfect solution for our small on-site laundry.We can’t fault the sales process, Chris Graham was very good and I have referred colleagues to Richard Jay for future projects based on this positive service experience.Installation and after sales servicing was excellent and made for a smooth, no fuss buying process.

Michael Schwensen
Storeman - Thiess John Holland Dragados

Richard Jay’s have held our hand over the past two years and assisted us with any issues raised with the barrier laundry. As far as all our contractors used on site, Richard Jay’s is the best to deal with. Your Service Technician are always helpful and prompt when attending to service related issues. The decision is not difficult who to utilise when it comes to expansion in laundry.

Monique Inglis
Hospitality Manager - St Hilarion Aged Care

What impresses me most with the ReNew Ozone system is the fresh and bright results we acheive everyday for our personals and linen with the peace of mind of total disinfection.These are the best results I have seen in over 12 years experience in On Premise Commercial Laundries. Plus at the same time the laundry environment is odourless, pleasant and safe to work in.

George Major
Glenlyn Laundry Manager

The Department for Correctional Services are more than happy with the Ozone system and the new machinery in the new purpose built laundry at Mobilong Prison. The new laundry has an industrial range of washers and dryers from Richard Jay Laundry Equipment.The Laundry is managed and operated by a small group of authorised prisoners and designed to handle personal clothing for 320 prisoners, on a rostered basis over 5 days. All equipment has automatic dosing of laundry chemicals which eliminates over use of laundry powders and the mess associated with people adding their own laundry powder. The new Ozone system ensures optimimum hygeine is reached in the cleaning process and the result in clean fresh laundry.

Roy Steele
Facilities Manager, Department for Transport, Energy and Infrastructure

We have saved quite a lot of money since installing the ReNew Ozone system from Richard Jay, the quality of cleaning is noticeably better and we no longer need to do pre-wash cycles which saves us on labour costs as well as energy saving.Other benefits have included, a reduction in the amount of chemicals used, the absence of hot water and the removal of the cooling systems to re-coo, the water before's disposed of.

David Sandhaus
Maintenance Manager, Glenlyn Aged Care Facility

By purchasing Maytag machines from Richard Jay we are guaranteed of the highest quality and speedy service by people who know the machine the best.Commercial washers last longer, wash better and are more economical. A domestic washer at ARV will last for less than 3 years without breaking down . At ARV we have close to fifty Maytag machines, which is our testament to the fact that these machines provide the highest service level both in wash quality and reliability that we demand year after year after year.

Sam Chrysos
Procurement Coordinator, Capital Equipment Anglican Retirement Villages, Diocese of Sydney

Since buying from Richard Jay's, I would not change companies. The service technicians are available and extremely knowledgeable. I have been in the industry since 1980 and I know from experience that Maytag are the best commercial washers and dryers available.

Les Woodbury
Manager - Alex Beach Top Tourist Park, QLD

"I am very pleased and impressed with the level of service offered by Richard Jay. From the initial meeting with two sales representatives I was impressed; their level of preparation they had put into our first meeting was excellent. The presentation was very professional and included forecasted planning to suit our facility well into the future. The sales representatives were not pushy and respected my space. They focussed on my needs and how they best could meet them. They offer great back up service, we have Preventative Maintenance Contracts with RJLE for all our sites, I think that says it all."

Mal Humphries
CEO - Arcare Pty Ltd