Hear why our customers choose Richard Jay

Adelaide Laundromats

Cosimo Coscia, Owner

Cairns Hilton

Garry Marsh, Asset Manager

Valley View Motel

Jot Singh, Motel Owner

Star Of The Sea

Andrew Venosta

24-7 Laundromat

Owner - Dev Singh

Ocean Beach Dry Cleaners and Coin Op Laundrette

Owner Kay and Manager Narelle

Cover N Dine

Tyrone Lampasi, Owner

Wollongong Surf Leisure Resort

Alan Gibson, Director & Merlie, Laundry staff

Vets at Acacia Gardens

Kathryn Cooke, Senior veterinary nurse

acacia_vets_richard_jay_video_testimonial

A vets clinic need dryers as well. When your laundry equipment breaks down, Richard Jay can install new machines very quickly. Today we speak with Kat. Can you tell us a bit more about yourself and the practice? “My name is Kat, I'm one of the vet nurses here at Vets at Acacia Gardens. We're a very busy general practice clinic, we've got about four full time vets and about 10 nursing staff. Keeping very busy with surgery and hospital patients.” And what we've got there beside you is the Maytag Stacked Dryer. I wonder if you could tell me a little bit about how long you've been using this product. “We've been using this product for about a week now and hasn't been bad at all. We've done so much drying, like our towels and our bedding for our patients. We had our washing machine break over the weekend and we had a giant stack of laundry to do today and we've already gotten through most of it and most of it is already in the cupboards, all nice and dry.” Before you purchased this, I understand you said you went through Google search to find Richard Jay, what was the problem that you had? “I needed some heavy-duty dryers to keep us going.” And these fit in the bill nicely? “Absolutely.” Lovely. How have you found Richard Jay from the very search engine, right from the very beginning to where you're at now with the final product? “Yeah, really great. I sent off an email, I got a reply within a day or so and I had Fiona come out and measure our space. She recommended this machine for us and it's been great. Fiona send off all the information for our technicians so they were able to install the electrical circuits and the air ducts and, it's all good.”

Kathryn Cooke
Vets at Acacia Gardens

Valley view video testimonial Richard Jay laundry

Jot from Valley View Motel bought a 16 kilo Electrolux residual moisture control commercial tumble dryer. In this interview tells his experience from googling Richard Jay’s service. Thank you very much for agreeing to do a testimonial. I just wonder if you could tell me a little bit about yourself and the company that you own. “My son and I are running a motel called Valley view motel. We are based in Murrundi.” Could you give me a little bit of an idea of what you think of Richard Jay’s presale in terms of the information that you got. “We looked on the internet, we Googled for information. What sort of dryer are we looking for? And then we finally got in touch with a sweet lady called Fiona (from Richard Jay), who gave us all the information related to the products. The best part is that she timely follows up and that she is looking after our needs first. And according to our needs she suggested a couple of products and gave us time to choose which is the right one for us.” Now in terms of the Electrolux, why did you eventually choose the Electrolux commercial tumble dryer? What was it about this dryer that you liked the best as to why you chose it? “Electrolux is a worldwide famous brand name so people know they are reliable. Just like a Samsung or any other brand. Electrolux is one of the most popular brands in the market.” And obviously, here you've got some local service agents too so that helps a great deal. Is there anything else about the whole presale and after-sales that you had any comments on? “Yeah, definitely. I can say that I see Fiona as one of the pillars of the company. She follows up and after the machine were delivered and installed, she called and she visited us to see if everything was okay. She always checked if we had any issues or questions. We can ring her and she can guide us to the right direction.” Oh well, that's lovely. Well thank you very much Jot. You've got a 16 kilo Electrolux, with a residual moisture control. You're using it for sheets and towels. Is there anything else that you're going to utilize it for? “Not at the moment, and we're looking forward to buying an on-ring press. We'll see how it's going.”

Jot Singh
Valley View Motel