Our process

When you partner with Richard Jay, we’re
committed to servicing your needs – tailoring
solutions that enhance your customer
experience, streamline operations, and improve
your bottom line.

Our dedication to gaining a deep understanding of your operations allows us to advise on the most effective
equipment solutions – those that deliver superior results while minimising costly downtime. Beyond providing
industry leading equipment, we back this up with expert advice, ongoing service and support, and invaluable
training and education for you and your team.

Expert advice

With over 50 years of expertise,
our experienced representatives
and technicians collaborate with
you, learning your business and
leveraging their knowledge to
enhance your operation.

The right equipment

Our aim is to ensure you
maximise the potential of your
laundry equipment. We
collaborate with you to
identify and implement the
optimal solution.

Service & support

Proudly supported by our
national After Sales Care centre,
we're always available to provide
dedicated assistance with
repairs, servicing, and spare parts
for our valued customers.

Training & education

Our Sales Executives provide
hands-on training for the best
operation of the equipment.
Additionally, we conduct a
follow-up visit one month after
commissioning is completed.

A step-by-step process for laundry equipment installation



Once your order is confirmed,
our operations team will
receive documentation
detailing equipment setup and
requirements. Subsequently,
they will contact you to discuss
and plan a suitable date for
delivery or installation.



Delivery is offered either with or
without installation, depending
on the product type. If it’s
delivery-only, the machine will
be shipped to your door. For
delivery and installation, our
service team will supervise the
offloading and positioning of the
product in your laundry.



We recommend the
installation and commissioning
of equipment by a trained
technician. This process
involves unpacking, making
physical connections to
services, and conducting a full
cycle test to ensure proper


Training & support

After the installation, our Sales
Executive provides training on
the correct operation to ensure
the adoption of best practices
and achieve optimal laundry
efficiency, thereby fulfilling the
promises made during the
consultation process.

Proudly partnering with


Hear why our customers choose Richard Jay

I have nothing but good things to say about [Sales Consultant] Kevin South and the Richard Jay staff who have assisted us throughout this whole process. Machines were delivered and installed on time, all the paperwork has been handled with the utmost professionalism. The Tangerpay Kiosk as recommended by Richard Jay is great and all of our customers love being able to swipe a card. We love this new laundromat, and so do our customers. The layout and the new machines as well as the payment system have played an integral part in making the laundromat the success it is becoming.

Ian - Owner

Goolwa Laundromat

Speak with our experts to help you find the right laundry
solutions, services and advice for your business.