FAQ

General

What capacity machines are available?
What capacity machine will suit our needs?
What is the process once a machine has been ordered?
What is the water consumption difference per cycle between the Maytag top and front load machines?
What happens if I need service or spare parts?
How long after ordering will I receive the machine(s)?

Special Requirements

Are there any special power requirements for any Maytag machinery?
What are the power requirements for Electrolux washing machines?
Will a gas dryer be able to use both Natural Gas and LPG?

Soft vs Rigid Mount

What does "soft mount" and "rigid mount" for industrial washing machines mean?
What are the benefits of soft mount over rigid mount washing machines?
When should I use a rigid mount over a soft mount?
When or why would I need a pedestal (plinth)?

LG Commercial

What is the water usage of an LG Giant C Commercial Washer?
What is the spin speed and max G Force of an LG Commercial Washer?
What are the features of the LG anti-vibration system?
Can a detergent pump be fitted to an LG Giant C Washer?

Ozone

Why would I need Ozone?
What machine can I use Ozone in?

Purchase & Installation

Can I purchase a Maytag commercial washer or dryer for my home?
If we install the machinery ourselves, does it void the warranty?
Where can I view machinery before buying?
Can the pricing on coin operated machines be changed easily?
Do you supply second hand machinery?


 What capacity machines are available?

Richard Jay stocks the largest range of commercial and industrial laundry machinery in Australia.

Commercial front and top loading washing machines come in a range from 6kg to 9kg capacities, with matching electric and gas 9kg dryers. Space saving stacked washer + dryer and dryer + dryer commercial machinery is also available. Our range includes coin operated and fully programmable equipment.

We offer world leading industrial machinery, industrial washers from 10kg to 200kg capacity is available, with electric, steam and gas tumble dryers to match. Roller ironers and affiliated products also available.

  

 What capacity machine will suit our needs?

Our experienced laundry consultant team will assess your laundry needs and will recommend machinery suitable to your site. Contact 1300 RICHARD (742 427) or fill in the Contact Us form here.

  

What is the process once a machine has been ordered?

Our experienced Laundry Consultants will assist you with the correct choice of laundry machinery to suit your requirements and in conjunction with our expert Operations and After Sales staff ensure all your laundry requirements are exceeded, including:

  • Machinery selection
  • Site Inspection to ensure all services are correct*
  • Computer generated 2D & 3D drawings of laundry designs*
  • Prompt delivery
  • Correct installation*
  • Commissioning
  • Staff / Operator training*
  • All your After Sales requirements – Service / Spare Parts / Technical Advice
  • Preventative Maintenance*
* These services may incur a premium if required
  

What is the water consumption difference per cycle between the Maytag commercial top load washing machine and the Maytag commercial front load washing machine?

Maytag commercial front load washing machines use nearly half the amount of water compared to top load washers. Maytag front load uses 47 litres per cycle and Maytag top load washer uses 88 to 113 litres depending on chosen cycle.

If a hot wash is selected, the front load machine will use only 13 litres of hot water. 

If the Super Cycle option on the Maytag washer is selected, you will receive an additional rinse, extended wash time or both depending on your requirements - the perfect opportunity to increase revenue. Maytag machines also come with the Turbo Wash technology which provides better wash results.

  

What happens if I need service or spare parts?

Richard Jay offers machinery service and spare parts nationwide.

To enquire about service, click here.

To enquire about spare parts, click here.

  

How long after ordering will I receive the machine(s)?

Machinery is dispatched on receipt of full payment, we can supply you with the consignment note number so you can track our couriers delivery.

  

What are the power requirements for any Maytag commercial machinery?

Maytag commercial washers and gas dryers operate on a standard 10 amp power point. Maytag commercial electric dryers require a 20 amp power supply. If a 20 amp power supply is not available on site, a licensed electrician will assist you with 20 amp power.

  

What are the power requirements for Electrolux industrial washing machines?

Power requirements depend on the size and model of industrial washing machine required. It is very important to get the correct advice when selecting a machine to suit your requirements. Our sales consultants can help you.

  

Will a gas dryer be able to use both Natural Gas and LPG?

Yes, our dryers can be converted to either Natural or LP Gas, depending on your requirements prior to delivery.

  

What does "soft mount" and "rigid mount" for industrial washing machines mean?

Soft mount is our high spin range of washing machines which offer a greater G force due to a suspended drum system, meaning less moisture retention. They also require a lower level of floor support.

Rigid mount is our normal spin washing machine which spins at a lower G force due to a fixed drum system and required a rigid, solid floor support.

  

What are the benefits of soft mount over rigid mount washing machines?

Soft mount provides a higher spin speed, reducing moisture retention hence reducing drying times and are ideal for use with an ironer. The soft mount machines also offer a greater range in capacity of load size and require less floor support than a rigid mount machine.

  

When should I use a rigid mount over a soft mount?

Rigid mount machines are ideal in a coin operated situation, when washing personals only or when operating smaller quantities with no ironing requirements.

  

When or why would I need a pedestal (plinth)?

Plinths are essential to ensure that the correct door height is achieved to ensure the correct ergonomics are met for the operator. Richard Jay Laundry Equipment can supply and engineered plinth from 100mm up to 380mm to suit your specific requirements.

  

What is the water usage of an LG Giant C Commercial Washer?

LG Commercial washers have the lowest water usage per kg of all commercial washers currently on the market, with a small usage of 4.9L per kg, or 49L for a full 10kg wash cycle.

  

What is the spin speed and max G Force of an LG Commercial Washer?

Because the LG Commercial washers have a larger bowl, that allows them to run at a max RPM of 1150, compared to competitor front load washers that range between 900 and 1000RPM.
This allows for greater water extraction in the washing process, with a max g force of 413G. In comparison, competitor front load washers only apply 300G, and top loaders only 160G.

  

What are the features of the LG anti-vibration system?

Triple shock-absorbing noise dampening and heavy duty dprings allow for the quiest wash available. Less vibration allows for a more stable washing machine, and means no need to bolt the machine down.

  

Can a detergent pump be fitted to an LG Giant C Washer?

Yes. We have pumps available from Brightwell that we can fit to the LG Commercial washers. Brightwell pumps allow for lower detergent costs and usage, less spillage and a better, more consistent clean.

  

Why would I need Ozone?

Ozone is a natural form of disinfection, guaranteeing 99.9% of all bugs are killed in the wash. Richard Jay Laundry Equipment can offer a controlled, effective Ozone system which also offers great monetary savings in utlities and time, whilst achieving the best quality wash results.

  

What machine can I use Ozone in?

We recommend that Ozone be used in a 10kg Industrial type washer and above. Please contact one of our Laundry Consultants for clarification.

  

Can I purchase a Maytag commercial washer or dryer for my home?

Yes. Our Maytag commercial range is available for domestic use.

  

If we install the machinery ourselves, does it void the warranty?

No, you may carry out your own installation and enjoy full warranty provided that the manufacturer’s installation instructions are followed, these instructions are provided with our machinery. Before installation, it is necessary to ensure that you have the correct services required in position.

  

Where can I view machinery before buying?

Once we learn of your laundry requirements, we will be able to suggest a reference site where you can visit to see machinery in operation. With offices and warehouses in each state of Australia, depending on the machine you require it may be possible to view machinery in our warehouses. To arrange this, please contact us on 1300 RICHARD (742 427) or fill out the Contact Us form here.

  

Can the pricing on coin operated machines be changed easily?

Yes. Either the coin slide or the electronic coin mechanisms can be easily changed. Please call 1300 RICHARD so we can guide you through this process.

  

Do you supply second hand machinery?

 At times we stock second hand machinery. Please call 1300 RICHARD (742 427) for more information or check this webpage.