In hotels and resorts, housekeeping is at the heart of every great guest experience. From freshly pressed linen to plush towels, guests may not see your laundry operations – but they certainly feel the results. Behind the scenes your housekeeping team depends on reliable laundry systems to keep up with demand, while meeting hygiene expectations and maintaining the high standards your brand’s built on. And that starts with the right equipment.
At Richard Jay, we work with hotel and resort operators across Australia to ensure their on-premise laundry (OPL) operations are efficient, sustainable and staff-friendly – helping teams work smarter and deliver exceptional results, every day.
Laundry is the backbone of the guest experience
Whether it’s a five-star hotel or a boutique coastal resort, the first thing a guest notices is the cleanliness and comfort of their room. Crisp sheets, fresh towels and spotless robes are non-negotiables, and the ability to deliver them consistently relies on a smooth, well-equipped laundry operation.
Housekeeping staff rely on the laundry to:
- Quickly turn around high volumes of linen
- Manage peak check-in/check-out periods
- Avoid delays or shortages in clean items
- Uphold brand standards around cleanliness and presentation.
If your laundry equipment is unreliable or undersized for your operation, it can throw your entire housekeeping schedule into disarray – impacting guest satisfaction and increasing stress on your team.
Supporting housekeeping staff wellbeing and efficiency
The laundry room might be out of sight for guests, but it’s where your housekeeping team spends a significant part of their day. Ergonomic, easy-to-use equipment can make a big difference in reducing physical strain, improving job satisfaction and avoiding injury.
Our commercial laundry solutions include:
- Intuitive touchscreen controls for easy operation
- Optimal loading heights to reduce bending and lifting
- Automatic detergent dosing for consistency and safety
- Smart features that reduce downtime and alert for maintenance.
By reducing the physical and mental load on your staff, you help retain experienced team members and maintain a high-performance housekeeping department.
Keeping operations running smoothly
Downtime in the laundry means delays for housekeeping – and in hospitality, delays can quickly turn into poor guest reviews or lost revenue. Reliable equipment reduces the risk of breakdowns during peak times and ensures your laundry runs as smoothly as your front-of-house.
At Richard Jay, we don’t just supply best-in-class equipment – we also offer:
- Professional consultation on laundry layout and workflows
- Installation tailored to your space and staff needs
- Preventive maintenance programs to reduce unplanned downtime
- Responsive local support when you need it most.
Let’s get your hotel laundry working smarter
Ready to modernise your on-premise laundry and support your housekeeping team with smarter, more efficient equipment?
Contact the team at Richard Jay to learn how our hospitality laundry solutions can improve performance behind the scenes — and elevate the guest experience across the board.
